Store Policy
Customer Care
At Tails & Meow, your satisfaction matters to us. We’re committed to providing friendly, helpful and reliable customer support before, during and after your purchase.
If you have a question about a product, your order, delivery or anything else, our customer support team is here to help.
How to Contact Us
For any enquiries, please contact us through our customer support email:
Email: support.tailsandmeow@gmail.com
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Our Commitment
We aim to respond to customer enquiries within 1–2 business days.
We’ll always do our best to resolve any issue fairly and efficiently while providing a positive shopping experience.
Whether you need help choosing a product, tracking an order or resolving an issue, we’re here to help.
Privacy & Safety
At Tails & Meow, we respect your privacy and take the security of your personal information seriously.
When you place an order or contact us, we may collect information such as your name, email address, delivery address and order details. This information is used only where necessary to process your order, provide customer support, communicate with you and improve our services.
We do not sell or rent your personal information to third parties.
Payment Security
Payments are processed through secure payment providers. We do not have access to or store your complete payment card details.
Please always make sure that you are using a secure internet connection when entering personal or payment information online.
Pet Product Safety
Your pet’s safety is important to us. Please always follow the instructions provided with each product and choose products appropriate for your pet’s size, age and individual needs.
For toys and other pet accessories, we recommend supervising your pet during use and regularly checking products for signs of wear or damage. Remove any product immediately if it becomes damaged or unsafe.
Our products are intended for their stated purpose and should be used responsibly.
Third-Party Services
We may work with trusted third-party service providers to process payments, fulfil orders, deliver products and provide website services. These providers may only access the information necessary to perform their services.
By using our website and placing an order, you agree to the collection and use of information as described in our Privacy Policy.
Wholesale Inquiries
Are you interested in purchasing our products in larger quantities?
We welcome enquiries from pet shops, retailers, online businesses, groomers and other businesses interested in wholesale opportunities.
Why Work With Us?
We can offer businesses the opportunity to purchase selected pet products in larger quantities, depending on availability and order requirements.
Wholesale enquiries may include:
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Bulk product orders
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Retail and resale opportunities
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Product availability
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Pricing for larger quantities
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Shipping and fulfilment options
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Potential long-term partnerships
Get in Touch
For wholesale enquiries, please contact us at:
Email: support.tailsandmeow@gmail.com
Please include the following information in your enquiry:
Business Name:
Contact Name:
Country:
Products of Interest:
Approximate Quantity:
Any Additional Requirements:
Our team will review your enquiry and get back to you with further information.
We’d love to hear from you and explore how we can grow together.
Payment Methods
- Credit / Debit Cards