Shipping & Returns
Shipping Policy
Last updated: 11 August 2026
At Tails & Meow, we want to make sure your order reaches you safely and as quickly as possible. Please take a moment to read our shipping information before placing your order.
Order Processing
Orders are normally processed within 1–5 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Please note that orders may be shipped directly from one of our trusted international fulfilment partners. As a result, your parcel may arrive in packaging that differs from our website branding.
Delivery Times
Delivery times may vary depending on the product, destination and shipping method selected at checkout.
For orders delivered within the United Kingdom, please allow approximately:
7–20 business days for delivery after dispatch.
These are estimated delivery times rather than guaranteed delivery dates. Occasionally, deliveries may take longer due to circumstances outside our control, including customs processing, carrier delays, peak shopping periods or other unforeseen circumstances.
We will always aim to get your order to you as quickly as possible.
Tracking Your Order
Once your order has been dispatched, we will send you an email containing your tracking information where tracking is available.
Please allow a few days for tracking information to become active after your parcel has been dispatched.
If your tracking information has not updated for several days, please contact our customer support team and we will be happy to assist you.
Delayed Orders
Although most orders arrive within the estimated delivery timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment and assist you.
We kindly ask that you provide your order number when contacting our support team.
Incorrect Delivery Information
Please make sure that your delivery address is correct before completing your purchase.
If an incorrect or incomplete address is provided and the parcel cannot be delivered, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address or redirect the parcel.
Lost or Damaged Parcels
If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the packaging and the product.
If your order appears to have been lost in transit, please contact our customer support team so we can investigate the shipment with the relevant delivery provider.
We will work with you to find an appropriate solution in accordance with your consumer rights.
Customs, Duties and Taxes
Some orders may be dispatched from outside the United Kingdom.
Where applicable, customs procedures, import duties, taxes or other charges may affect delivery. Any applicable charges that are the customer's responsibility will be communicated where required.
Multiple Items in One Order
If you purchase multiple products, your items may be shipped separately depending on stock availability and fulfilment locations.
This means you may receive more than one parcel for the same order, and the parcels may arrive at different times.
You will not be charged additional shipping fees simply because your order is split into multiple shipments unless this was clearly stated at checkout.